Secure Data User Protection Updated 2026

Soccerway Privacy Policy – How We Protect Your Data

User privacy is a top priority at soccerway. This document outlines the types of data we collect, how it is used, how it is kept secure, and your rights as a user in Malaysia.

Effective date: 1 January 2026 | Applicable to all registered soccerway users in Malaysia

Full SSL Encryption Data Not Sold to Third Parties MYR Payment Information Protected No Sharing Without Consent Secure Mobile Access Right to Data Erasure Malaysian Legal Compliance Full SSL Encryption Data Not Sold to Third Parties MYR Payment Information Protected No Sharing Without Consent Secure Mobile Access Right to Data Erasure Malaysian Legal Compliance

1. Information We Collect

Soccerway collects several categories of information from users to ensure our services operate safely, smoothly, and in a way that is relevant to the Malaysian context. The types of data we collect are as follows:

Account Information

During registration, you are required to provide your full name, an active phone number, and other basic profile information. This is used to verify your identity, secure your account, and ensure that only eligible users can access our betting services.

Payment Information

To process deposits and withdrawals in MYR, we collect and store the necessary transaction information. This includes the payment method used (FPX, Touch 'n Go eWallet, GrabPay, or Boost), the transaction reference number, and the amounts involved. We do not directly store credit card numbers or sensitive banking details — all payment processing is handled by recognised payment providers.

Device & Browser Information

We automatically record technical information when you use our platform, including device type, operating system, browser used, IP address, and usage data such as pages visited and session duration. This data helps us identify technical issues, improve the mobile interface, and detect fraudulent activity.

2. Purpose of Data Use & Cookies

How We Use Your Data

Information collected by soccerway is used for the following purposes: processing user registration and account verification; processing MYR deposits, bets, and withdrawal of winnings; providing effective customer support; detecting and preventing fraud and unauthorised access; improving platform features and the mobile interface; and complying with legal and regulatory requirements applicable in Malaysia.

Soccerway does not use your personal data for third-party advertising. We do not sell, rent, or trade user information to any party for marketing purposes.

Cookies & Tracking

Our platform uses cookies and similar tracking technologies to store user session preferences, maintain login status, and monitor usage patterns in aggregate. Session cookies are automatically deleted when you close your browser. Persistent cookies are used to recognise registered users returning to the platform. You may configure your browser to reject cookies, though this may affect the functionality of certain parts of the platform.

3. Data Storage, Security & Third-Party Sharing

Technical Security Measures

All soccerway user data is stored on servers protected with SSL (Secure Socket Layer) encryption. Access to the user database is restricted to authorised personnel only, and all access is logged and continuously monitored. User passwords are stored in hashed form using a robust algorithm — we cannot read your original password and never store it in plain text.

Sharing With Third Parties

Soccerway does not share users' personal information with third parties except in the following circumstances: first, when required by a legitimate payment provider to process your MYR transaction; second, when mandated by Malaysian law or a valid court order; third, to protect the rights, property, or safety of soccerway, its users, or the public from harm. In all such cases, only the minimum necessary information will be disclosed.

Third-party payment providers we work with have their own privacy and security policies. We encourage users to read those policies before using the relevant payment services.

soccerway Malaysia users' MYR payment data is fully protected

4. User Rights & Personal Data Control

As a registered soccerway user in Malaysia, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted via our live chat or support email. We will process your request within 14 business days.

Right to Rectification

If your account information is inaccurate or out of date, you can update it directly through your account dashboard or by contacting customer support. Corrections to critical details such as phone numbers may require additional verification.

Right to Erasure

You may request the deletion of your account and personal data. Please note that financial transaction records may need to be retained for a minimum period as required by Malaysian law for audit and compliance purposes.

5. Policy Changes & How to Contact Us

Privacy Policy Amendments

Soccerway reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to registered users via in-platform notifications or email at least seven days before taking effect. The "Updated" date at the top of this page will always reflect the latest version of this policy.

Continued use of the platform after any policy changes takes effect will be considered acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

Contact Us

For any enquiries, concerns, or requests regarding this Privacy Policy, you may contact the soccerway privacy team via:

Email: [email protected]
Live chat: Available 24/7 within the soccerway platform
FAQ: Review FAQ section for instant answers on privacy and data security

We are committed to responding to all privacy-related enquiries within three business days. This Privacy Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable laws.